Items should be returned within 28 days from your delivery date. Our Letopia packaging is a part of the product and must be returned with the goods. This is to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

It is your duty to take reasonable care of the goods and you will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us, please ensure you insure the shipment to us.

Please make a note of your tracking number from the label before dispatching your item. You may need to provide this if your parcel is delayed/lost in transit.

Faulty goods refer to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty. 

Refunds will be credited to the purchaser’s original method of payment. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow for up to 15 business days for the refund amount to appear in your account.